Support

Explore China Like a Local · We reply within 2 business days.

Contact us

Email: 1021891593@qq.com
Same support mailbox as 上岸计划 — monitored daily, reply within 2 business days.

Entry rules: tell us your passport country and travel dates — and always re-check the official source linked in the app before you fly.
Purchases: include your Apple ID order date and the price shown; refunds are handled by Apple, but we can confirm your entitlement state.
Account deletion: the fastest path is in-app — Me → Settings → Account → Delete account (signed-in users; guests have no account to delete). If you already deleted the app, email us from the address you signed in with.
Data requests: email us for a copy or deletion of synced personal data; wallet documents live only on your device and we cannot retrieve them.

Offline packs stale? Open the city → Offline → Check for updates. Packs carry a content hash; the app offers a refresh when the server copy is newer.
Screenshot help refused? The redaction filter blocks card numbers, phone numbers, ID numbers, and QR payloads by design. Crop to the question the screen is asking.
Purchase not recognised? Me → See Travel Pass → Restore purchases. If it persists, sign out and back in, then email us.